Disclaimer

The products we sell not licensed medicines and are generally considered safe. However, please note the following points:

• Categories, Ailments, Indications and Uses for products listed on this website are a guide only, the result of basic research into common uses for various products. They should not be taken as a recommendation that particular herbs will cure or be beneficial for an illness / ailment.
• Information on this website is based on research from the internet, books, articles and studies and/or our suppliers. Statements in this website have not necessarily been evaluated and should not be considered as medical advice. These products are not intended to diagnose, treat, cure or prevent any illness or disease. For diagnosis or treatment consult your physician.
• Use herbs in moderation and watch for allergic reactions.
• If you are taking any other medication, are suffering from a medical condition and/or are at all concerned about any of the advice or ingredients consult your doctor before taking the herbs.
• If you are pregnant, breast feeding or have/had breast cancer do not take any of the herbs (as many affect hormone balance, uterine contractions and are estrogenic).
• Remember that diet, exercise and relaxation are equally important to your health.
• As we are selling natural products some of the herbs may be strong smelling.

Privacy Policy

Our Commitment To Privacy:

Your privacy is important to us and as such we conform with the requirements of the Data Protection Act 1998. To better protect your privacy we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.

The Information We Collect:

All customer information supplied to Home Herbs, whether via the order form or Contact Us page, will be treated as strictly private. We do not sell, rent, exchange or otherwise distribute customer details with any third parties. You will NOT receive any emails from third parties as a result of contacting us or placing an order inquiry with us. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) we do not send random marketing emails to personal email addresses.

The Way We Use Information:

We use the information you provide about yourself only for the specified purpose. We do not share this information with outside parties unless necessary in order to fulfil your request.

We use provided email addresses to answer the email we receive, provide email offers (at your request) and to confirm orders and despatch. Such addresses are not shared with outside parties. You will NOT receive any emails from third parties as a result of contacting us or placing an order enquiry with us.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Credit/Debit Card Security:

All credit/ debit cards are processed by Secure Trading who use industry standard 128 bit SSL encryption. As you process your order on our secure server your browser will automatically inform you that encryption is being used.

Cookies:

Cookies are used on this shopping site to keep track of the contents of your shopping basket and to enable you to log in and place orders. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect on-line.

Returns Policy

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.

If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 14 working days of your order beginning with the day after the day on which you receive the goods.

We will provide a full product refund including VAT within 30 days of your notice. You are responsible for ensuring that goods returned must be received in as new condition with all seals intact and the product unused.

Goods must be returned complete including all packaging.

If any item(s) are missing when received then the product is deemed incomplete and will be returned to you.

Carriage costs for dispatch and returning the Goods are your responsibility.

The Goods remain your responsibility during transit and until signed for by us.

All goods must be returned within 14 days of delivery.

Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.

This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.

Complaints

In the unlikely event that you wish to complain about any aspect of our business please write to us at the address on the contact page, stating the nature of your complaint, your contact details, and order references if applicable. Alternatively you can email us at customerservices@homeherbs.co.uk, again stating the above information. We endeavour to resolve all complaints as amicably and as quickly as possible.